Employment Opportunities

Specific areas of responsibility:

General Supportive Services

• Attend lease signings, prepare and present Twin Pines Housing Welcome Packets.
• Advocate for residents when appropriate; advocate for Twin Pines when appropriate.
• Staff existing/help develop new programs of interest to residents and approved by Twin Pines Housing.
• Offer residents, Property Management, and referring agencies support to design and implement Lease Addendums and other plans focused on housing stability and life goals.
• Complete all necessary client- or program-related documentation in a timely manner, including, but not limited to the following: household verification documents, discount programs, resident memos, etc.
• Attend scheduled and emergency meetings and represent Twin Pines Housing as assigned by Director.
• Attend professional conferences as requested and complete assigned trainings.
• Shared office or community tasks including producing and distributing resident newsletter(s) and survey(s), performing general office duties (covering the telephone, copying, receiving and recording rent payments, helping walk-ins seeking information, etc.).
• Other duties as assigned.

This information is not intended to be an all-inclusive list of the duties and responsibilities of
the job, nor is it intended to be an all-inclusive list of the skills and abilities required for the job.
The duties and responsibilities in the job description may be subject to change at any time, due
to reasonable accommodation or other reasons. Management may, at its discretion, assign or
reassign duties and responsibilities to this job at any time.

Preferred qualifications:

• B.A. in human services or related field, or equivalent work experience
• Two years’ experience working with families in crisis
• Basic familiarity with Microsoft Office Suite including Outlook, Word, Publisher, Excel

Additional skills:

• Familiarity with ACES and trauma informed practices
• Ability to be a strong advocate simultaneously for the resident and the company.
• Ability to work well independently and within teams and maintain a cooperative attitude with residents, staff, community members, and Trustees
• Good organizational and communication skills
• Ability to maintain absolute privacy for residents and confidentiality of Twin Pines Housing records and communication
• Good sense of humor, ability to adapt to schedule changes, creative, willing to learn
• Reliable vehicle, valid driver’s license, vehicle registration, and insurance
• Other tasks as required / requested
• Demonstrated ability to maintain professional and personal boundaries, including conversational topics.
• Protect resident privacy and records appropriately in written and verbal communications, properly file and store identifying information at all times and in all locations, office and remote.
• Clear awareness of impact of language and demeanor in varying situations; able to vary as needed to reduce trauma and negative outcomes for residents in challenging situations.

Twin Pines Housing aims to provide a safe and healthy quality of life for tenants by offering
prompt repair and maintenance services, maintaining a high standard of physical plant
cleanliness and performance, and demonstrating supportive and courteous interactions with
others.
This position requires personal contact with apartment residents. Proper conduct with
residents, co-workers and supervisors is essential at all times. The position reports to the Twin
Pines Director of Facilities who is part of the property management team.

Specific areas of responsibility:

• Complete all work orders within five (5) business days, unless under other
  circumstances approved by the Director of Facilities.
• Perform maintenance duties for turnover of all vacant units within three (3) business
  days unless waiting on a contractor if approved by the Director of Facilities, or under
  other circumstances approved by the Director of Facilities such as when there is
  extensive work needed in the unit. Turnover of vacant units takes priority over
  everything other than emergencies.
• Communicate with the Director of Facilities when a contractor is needed.
• Meet with contractors to allow them access to the property as needed.
• Maintain curb appeal by keeping exterior clean and orderly. Whenever arriving at a
  property you will walk the grounds, clean up any debris on the grounds, take note of any
  needed repairs and bring same to the Director of Facilities’ attention.
• Maintain positive relations with each resident
• Perform on-call duties on a scheduled rotation beginning Monday morning at 8 AM and
  ending Friday afternoon at 4 PM, as well as covering rotating weekend on-call duties
  beginning Friday at 4 PM and ending Monday at 8 AM.
• Ability to lift a minimum of 50 lbs (such as salt bags).
• Patch and paint interior and exterior surfaces of buildings and apartments as needed.
• Perform other work as assigned.
• Respond to, and follow through on all after-hours emergency calls, including completing
  necessary communications with the Director of Facilities.

This information is not intended to be an all-inclusive list of the duties and responsibilities of
the job, nor is it intended to be an all-inclusive list of the skills and abilities required for the job.
The duties and responsibilities in the job description may be subject to change at any time, due
to reasonable accommodation or other reasons. Management may, at its discretion, assign or
reassign duties and responsibilities to this job at any time.

Qualifications:

Must maintain a high level of competency and efficiency in all maintenance work, be capable of
performing sustained manual labor, and have the ability to work at heights and in inclement
weather. A valid driver’s license and proof of insurance are required. Must take and pass
training on fair housing and other topics while employed.