Employment Opportunities

Maintenance Technician

Supervisor: Director of Facilities

General Responsibilities:

Twin Pines Housing aims to provide a safe and healthy quality of life for tenants by offering
prompt repair and maintenance services, maintaining a high standard of physical plant
cleanliness and performance, and demonstrating supportive and courteous interactions with
others.
This position requires personal contact with apartment residents. Proper conduct with
residents, co-workers and supervisors is essential at all times. The position reports to the Twin
Pines Director of Facilities who is part of the property management team.

Specific areas of responsibility:

  • Complete all work orders within five (5) business days, unless under other
    circumstances approved by the Director of Facilities.
  • Perform maintenance duties for turnover of all vacant units within three (3) business
    days unless waiting on a contractor if approved by the Director of Facilities, or under
    other circumstances approved by the Director of Facilities such as when there is
    extensive work needed in the unit. Turnover of vacant units takes priority over
    everything other than emergencies.
  • Communicate with the Director of Facilities when a contractor is needed.
  • Meet with contractors to allow them access to the property as needed.
  • Maintain curb appeal by keeping exterior clean and orderly. Whenever arriving at a
    property you will walk the grounds, clean up any debris on the grounds, take note of any
    needed repairs and bring same to the Director of Facilities’ attention.
  • Maintain positive relations with each resident
  • Perform on-call duties on a scheduled rotation beginning Monday morning at 8 AM and
    ending Friday afternoon at 4 PM, as well as covering rotating weekend on-call duties
    beginning Friday at 4 PM and ending Monday at 8 AM.
  • Ability to lift a minimum of 50 lbs (such as salt bags).
  • Patch and paint interior and exterior surfaces of buildings and apartments as needed.
  • Perform other work as assigned.
  • Respond to, and follow through on all after-hours emergency calls, including completing
    necessary communications with the Director of Facilities.

This information is not intended to be an all-inclusive list of the duties and responsibilities of
the job, nor is it intended to be an all-inclusive list of the skills and abilities required for the job.
The duties and responsibilities in the job description may be subject to change at any time, due
to reasonable accommodation or other reasons. Management may, at its discretion, assign or
reassign duties and responsibilities to this job at any time.

Qualifications:

Must maintain a high level of competency and efficiency in all maintenance work, be capable of
performing sustained manual labor, and have the ability to work at heights and in inclement
weather. A valid driver’s license and proof of insurance are required. Must take and pass
training on fair housing and other topics while employed.

Hours of Work: 40 hours per week as scheduled with supervisor

Benefits:

  •  401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call

Ability to commute/relocate:

  • White River Junction, VT 05001: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Please send resume to: David.crandall@tphtrust.org

Application available for download or available in office.

Twin Pines Housing is an Equal Opportunity Employer.

 Position Description: RESIDENT SERVICES COORDINATOR

Duties:

To assist the Director of Supportive Services specifically and the Property Management team in general in supporting Twin Pines Housings’ residents and leaseholders; to coordinate integrated efforts of Twin Pines Housing and the agencies referring households; to provide additional support as assigned from time to time to other households in Twin Pines’ portfolio; to provide general administrative support.

General Supportive Services:

  • Attend lease signings, prepare and present Twin Pines Housing Welcome Packets.
  • Advocate for residents when appropriate; advocate for Twin Pines when appropriate.
  • Staff existing/help develop new programs of interest to residents and approved by Twin Pines Housing.
  • Offer residents, Property Management, and referring agencies support to design and implement Lease Addendums and other plans focused on housing stability and life goals.
  • Complete all necessary client- or program-related documentation in a timely manner, including, but not limited to the following: household verification documents, discount programs, resident memos, etc.
  • Attend scheduled and emergency meetings and represent Twin Pines Housing as assigned by Director.
  • Attend professional conferences as requested and complete assigned trainings.
  • Shared office or community tasks including producing and distributing resident newsletter(s) and survey(s), performing general office duties (covering the telephone, copying, receiving and recording rent payments, helping walk-ins seeking information, etc.).
  • Other duties as assigned.
  • Physical Requirements: Ability to access all company sites, buildings, apartments and facilities. Twin Pines Housing is a fragrance free work environment.

Preferred qualifications:

  • A. in human services or related field, or equivalent work experience
  • Two years’ experience working with families in crisis
  • Basic familiarity with Microsoft Office Suite including Outlook, Word, Publisher, Excel

Additional skills:

  • Familiarity with ACES and trauma informed practices
  • Ability to be a strong advocate simultaneously for the resident and the company.
  • Ability to work well independently and within teams and maintain a cooperative attitude with residents, staff, community members, and Trustees
  • Good organizational and communication skills
  • Ability to maintain absolute privacy for residents and confidentiality of Twin Pines Housing records and communication
  • Good sense of humor, ability to adapt to schedule changes, creative, willing to learn
  • Reliable vehicle, valid driver’s license, vehicle registration, and insurance
  • Other tasks as required / requested
  • Demonstrated ability to maintain professional and personal boundaries, including:
  • Conversational topics.
  • Protect resident privacy and records appropriately in written and verbal communications, properly file and store identifying information at all times and in all locations, office and remote.
  • Clear awareness of impact of language and demeanor in varying situations; able to vary as needed to reduce trauma and negative outcomes for residents in challenging situations.

Status: The resident services coordinator is regular, fulltime, includes benefits.

Supervision: The position is supervised by the Director of Supportive Services

Application Instructions

Please submit one pdf document containing a cover letter, detailing your qualifications for this position and your salary requirements, along with a resume to: info@tphtrust.org.

Twin Pines Housing is an Equal Opportunity Employer.  

Accounts Receivable Specialist

Job description

In general, the Accounts Receivable Specialist is responsible for the tasks related to the day-to-day property management records aligning with the accounting records. Duties include posting daily cash receipts, keeping tenant ledgers in order, and billing review.

The Accounts Receivable Specialist is also responsible for understanding and providing backup to the Accounts Payable Specialist role which ensures that all payables are paid with proper backup, timely, and accurately.

Specific duties include, but are not limited to:
Review and post the receipt of rental payments including Ach’s and security deposits in the Property Management software (AR)

  • Review move-ins for charges
  • Review move-out deposit accounting issues and request related transfers
  • Review tenant ledger discrepancies with Property Management
  • Assist PM if needed to respond to tenant inquiries concerning ledgers
  • Apply prepaid rents by the 9
  • Review and post subsidies
  • Review and resolve rent roll issues as needed working with PM and accounting staff
  • Prepare and post vacancy journal entries
  • File all reports in SharePoint
  • Assist with Forms LC-142 at year end
  • Assist with quarterly and annual reporting
  • Assist with the preparation of annual budgets
  • Assist with the annual financial audit
  • Provide administrative support for the finance department
  • Other duties as assigned

Qualifications:

Three to five years bookkeeping and Microsoft Office. The ability and willingness to troubleshoot and solve problems is required. Accounting software experience with Yardi Voyager and Sage 50 preferred.

Job Type: Full-time

Benefits:

  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8-hour shift
  • Day shift
  • Monday to Friday

Education:

  • Associate (Preferred)

Work Location: In person

Application Instructions

Please submit one pdf document containing a cover letter, detailing your qualifications for this position and your salary requirements, along with a resume to: info@tphtrust.org.

Twin Pines Housing is an Equal Opportunity Employer.  

POSTION DESCRIPTION: Property Manager

Role: Looking to add a Property Manager to our growing portfolio of rental properties

Personal Skills:
• A strong commitment to helping low- and moderate-income families.
• A willingness to work with families in crisis.
• The ability to be a strong advocate for both the client and the agency.
• The ability to work well in a team both within the agency and within the community.
• Strong organizational and communication skills
• Possess a good sense of humor.

Duties and Responsibilities:
• Direct Service:
o Ensure compliance with all regulations related to various affordable housing programs.
o Oversee all aspects of property management including but not limited to leasing units, collecting rents, enforcing property rules and regulations, conducting property inspections to ensure all health and safety standards are met.
o Manage relationships with residents to address concerns and resolve issues
o Work with applicants to fill vacancies on a timely basis with qualified residents.
o Plan and run monthly property meetings when needed
o Collaborate with other divisions of Twin Pines to best serve the residents
o Work with Supportive Services when there is a concern for a resident.
o Professionally work with partner agencies as needed to help their clients
• Administration:
o Accurately complete all necessary resident or property related documentation in a timely manner. For example, documenting all interactions in the property management software

Other duties as needed:
• Provide information and referral assistance as needed
• Advocate for resident when appropriate
• Advocate for Twin Pines Housing when appropriate
• Work with maintenance to address tenants regarding work orders and lease violations reported.
• Assist residents with completion of required paperwork as needed
• All other duties as signed.

Reports To: Director of Property Management

Qualifications:
• Two years’ experience in Property Management
• Strong skills working with individuals and group

Employment Type: Full-time with benefits including medical, dental, vision, and paid time off

Equal Opportunity Employer: We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, or sexual orientation, national origin, age, disability, or any other protected class.

Equal Opportunity Statement

Twin Pines Housing is an equal opportunity provider and employer.

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at https://www.usda.gov/oascr/how-to-file-a-program-discrimination-complaint and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: program.intake@usda.gov.

USDA is an equal opportunity provider, employer, and lender.