Employment Opportunities

Twin Pines Housing is an equal opportunity employer.

Current Positions

Resident Services Coordinator

Our mission is to increase access to quality housing and supportive services to meet the pressing and long-term needs of the Upper Valley community.

Duties:  To assist the Director of Support Services specifically and the Property Management team in general in supporting Twin Pines Housing’s residents and leaseholders; to coordinate integrated efforts of Twin Pines Housing and the agencies referring households; to provide additional support as assigned from time to time to other households in Twin Pines’ portfolio; to provide general administrative support.

General Supportive Services

Attend lease signings, prepare and present Twin Pines Housing Welcome Packets.

  • Advocate for residents when appropriate; advocate for Twin Pines when appropriate.
  • Staff existing / help develop new programs  of interest to residents and approved by Twin Pines Housing.
  • Offer residents, Property Management, and referring agencies support to design and implement Lease Addendums and other plans focused on housing stability and life goals.
  • Complete all necessary client- or program-related documentation in a timely manner, including, but not limited to the following:  household verification documents, discount programs, resident memos, etc.
  • Attend scheduled and emergency meetings and represent Twin Pines Housing as assigned by Director.
  • Attend professional conferences as requested and complete assigned trainings.
  • Shared office or community tasks including producing and distributing resident newsletter(s) and survey(s), performing general office duties (covering the telephone, copying, receiving and recording rent payments, helping walk-ins seeking information, etc.).
  • Other duties as assigned.

Physical Requirements: Ability to access all company sites, buildings, apartments and facilities. Twin Pines Housing is a fragrance free work environment.

Preferred qualifications:

  • A. in human services or related field, or equivalent work experience
  • Two years’ experience working with families in crisis
  • Basic familiarity with Microsoft Office Suite including Outlook, Word, Publisher, Excel

Additional skills:

  • Familiarity with ACES and trauma informed practices
  • Ability to be a strong advocate simultaneously for the resident and the company.
  • Ability to work well independently and within teams and maintain a cooperative attitude with residents, staff, community members, and Trustees
  • Good organizational and communication skills
  • Ability to maintain absolute privacy for residents and confidentiality of Twin Pines Housing records and communication
  • Good sense of humor, ability to adapt to schedule changes, creative, willing to learn
  • Reliable vehicle, valid driver’s license, vehicle registration, and insurance
  • Other tasks as required  / requested
  • Demonstrated ability to maintain professional and personal boundaries, including:
    • Conversational topics.
    • Protect resident privacy and records appropriately in written and verbal communications, properly file and store identifying information at all times and in all locations, office and remote.
    • Clear awareness of impact of language and demeanor in varying situations; able to vary as needed to reduce trauma and negative outcomes for residents in challenging situations.

Status: The resident services coordinator is regular, fulltime, includes benefits.

Supervision:  The position is supervised by the Director of Supportive Services.

Property Management Team Assistant

Our mission is to increase access to quality housing and supportive services to meet the pressing and long-term needs of the Upper Valley community. 

Job description: Administrative Assistant, Property Management/Supportive Services Team.

General duties:

The Administrative Assistant supports a team that works with residents and applicants of market rate, affordable, and subsidized apartments from a wide range of backgrounds. Responsible for assisting with non-eviction paperwork for residents and applicants. Tasks include: preparing and processing paperwork including rental applications, waitlists, resident letters, energy discount applications, handbooks, and accommodation requests; data entry; preparing, researching, and updating move in and bulletin board information packets; compiling data for food programs; filing, updating forms, and supporting staff as needed. This is a full-time position (40 hours per week) with benefits. Anticipated schedule includes office based Property Management work mornings, Supportive Services in the afternoon but will vary.

Please note: Twin Pines Housing is a fragrance-free workplace.

Specific areas of responsibility:

The Administrative Assistant will support the Directors of Property Management and Supportive Services. This may include:

  • Assisting with preparation of resident newsletters, event invitations, and general mailers
  • Assisting with application and waitlists
  • Generating and delivering non-eviction letters to residents and applicants;
  • Monitor resident programming on-site, including food programs, afterschool programs, etc.
  • Other projects and duties as required

Qualifications:

  • Minimum of high school diploma.
  • Proficiency in Microsoft Office including Outlook, Word and Excel.
  • Prefer working knowledge of database creation and management, PowerPoint, Publisher and Windows XP10.
  • Accurate and efficient data entry and word processing skills.
  • Ability to work well independently and within teams and maintain a cooperative attitude with residents, staff, community members, and Trustees.
  • Comfortable with a workload that necessitates frequent and unpredictable adjustment of priorities.
  • Excellent communication and interpersonal skills, strong organizational skills, and the ability to perform several tasks simultaneously.
  • Organize work time well and work efficiently with others.
  • Ability to maintain absolute privacy for residents and confidentiality of Twin Pines Housing records and all communication.
  • Reliable vehicle, valid driver’s license, vehicle registration, and insurance.

Supervision:

The Administrative Assistant reports to the Director of Property Management.

AmeriCorps Project Assistant

Twin Pines Housing, the Upper Valley’s leading provider of affordable housing, seeks a VHCB Americorps Member to assist with project development, property management, and resident services. Learn all about how affordable housing changes lives. If you have a passion to serve others, come join us!

This position is part of the Vermont Housing & Conservation Board AmeriCorps (VHCB AmeriCorps), a national service program that places members with non-profit housing or land and energy conservation organizations around the state.

Essential Functions:

Twin Pines practices COVID-19 safety protocols. Many meetings are currently virtual. In-person meetings only take place when conditions allow and both parties are agreeable.

  • Provide support for residents at all properties including support for development of two new properties.
  • Attend meetings related to development and construction; communicate with vendors, tenants and staff.
  • Engage with tenants on a one-on-one basis as needed.
  • Communicate construction status, property updates, and other information to tenants through newsletters or other written correspondence.
  • Assist residents with applications and other necessary paperwork to access benefits, assistance, and services.
  • Provide social and supportive programming for residents.
  • Improve food access for residents by assisting with the implementation of community gardens and lunch programs.
  • Create, distribute and compile data through a rental resident survey collecting demographic information that the organization can use to determine how to best serve our residents.
  • Assist with community and outreach event coordination and planning.
  • Participate in an Independent Service Project under the guidance of VHCB AmeriCorps.
  • Participate in VHCB AmeriCorps trainings, Service Days, Events, and Program Initiatives.
  • Engage in professional and personal development activities and networking opportunities.

Secondary Functions:

  • Design program guides, brochures, fact sheets, flyers, etc.
  • Assist Maintenance Technicians at properties as needed
  • Office organization, filing and data entry relevant to a service position.
  • Create content for program website and social media.
  • Create content for resident newsletters and social media.

Desired Qualifications:

  • Strong time management, organizational and communication skills.
  • Attention to detail
  • Ability to manage multiple tasks and priorities
  • Ability to serve independently and with multiple supervisors
  • Ability to lift 25lbs
  • Proficiency with Windows Microsoft Office programs
  • Professional, friendly personality
  • Reliable automobile and safe driving record
  • Minimum Qualifications:
  • Be US citizen or have permanent resident status;
  • Be at least 18 years of age upon entering the Pre-Service Orientation or 17 years of age with written parental permission that has been verified by phone;
  • Be a high school graduate, have a GED certificate, or be willing to work towards a GED as part of the service-term. A member cannot have dropped out of high school to join AmeriCorps.
  • Has not been convicted of murder or sexual assault and is willing to undergo a National Service Criminal History Check.
  • Be committed to the VHCB AmeriCorps program’s ethic of service and personal and professional development of its participants;

Additional Information:

Service will be performed virtually, in an office setting, or at properties with property management and resident services staff. TPH practices COVID-19 safety protocols where its work is performed. Americorps members will have the option to work virtually when possible. The Member will be guided and supported by the Project Manager, Director of Property Management, and Resident Services Coordinator. Time will be spent at a computer, communicating by phone and/or Zoom or Teams, collaborating with team members, and interacting with residents.

Position begins September 8th, 2021 and ends August 12th, 2022

This position is: Full Time: Requires 1,720 hours for an average of 40 hours per week for 48 weeks.   Member will receive a living allowance of $20,400 (pre-tax), and an education award of $6,345 (pre-tax) upon successful completion of service.