Twin Pines Resident Survey

Complete this survey for a chance to win one of FIVE $100 VISA Gift Cards and other surprise prizes!

*Limit one entry per household*

We want to better serve our residents, and we know the best way to do that is to get direct feedback from the people we serve.

In our previous survey 39% of people indicated that they would be interested in arts and crafts programs, and thus we have started to soft launch them at multiple locations.

In response to the 16% of people who expressed that Property Management only sometimes responded, we onboarded more Property Management and Supportive Services staff.

We recognize that our response time to work orders has not always been the best, and while it has significantly improved through getting company vehicles and more Maintenance staff, we continue to try our best to streamline the process.

Your voice is extremely important to us and makes a difference in you and your fellow neighbors’ lives.

This survey asks about our team and our performance in Maintenance, Property Management, and Supportive Services. Twin Pines staff and the board will review the data once it’s compiled to see where we need improvement — the more responses, the more accurate the data will be.

We sincerely thank you for taking this time and for being a resident with Twin Pines.

Please enter the randomized number on the paper version of this survey - this is to prevent duplicate entries. *0 / 6

At which property do you live? *

Property Management: How available is the Property Management team (Jennie G, Jill P, Tara P, Samantha R) *They always respondThey usually respond in a reasonable amount of timeThey sometimes respondThey do NOT respond to my questions or needsI do not try to reach them

Property Management: Our funders require annual recertification paperwork. We send packets for you to fill out and send back. Do you have any suggestions for making this easier? *No - I always fill it out and return forms on time.Assigned appointments with TPH staff for completing the formsOther

If other, please specify. *

Property Management: How often do you feel Property Management should be on site at your property? *DailyWeeklyMonthlyOther

If other, please specify. *

What hours are best for you to meet with Twin Pines Staff? *Weekday mornings, 9am - 12pmWeekday afternoons, 12pm - 4pmWeekday evenings, 4pm - 8pmOther

If other, please specify. *

What is your biggest concern about the property where you live? Do you have suggestions for improvement? *

Supportive Service staff are available to all residents. They can help address housing needs and concerns, and identify services that may help people remain independent and self-sufficient. Have you talked with Supportive Service staff (Kevin, Sara, Jen, Heather) in the past year? *Yes, I contacted them.Yes, they contacted me.No contact this year.

Supportive Services: Have you talked with Supportive Services (Kevin, Jen, Heather, Sara) about any of the following? (Check all that apply): *

Rent problems/concernsUtilities problems/concernsHealth related mattersFood SecurityWork or school issues for me or a relativeNeighbor / property issueCOVID - 19 related concernsOther

If other, please specify. *

Other way(s) Supportive Services has been helpful to me: *

Supportive Services: What would you like to see available on site? What would you or your household want to come to? (Check all that YOU would attend) *

Community events (Game night, hobby groups, playgroups, arts/crafts, etc)Educational activities (exercise programs, book club, health, etc.)Gardening and outdoor sports (frisbee, badminton, etc.)Food related activities (Crockpot cooking, cooking class, smart shopping events, etc.)Other

If other, please specify. *

Do you feel Supportive Services staff are accessible and available to speak to when you need something? *Yes, I am able to reach someone when I need toNo, I have reached out and NOT received a responseSometimes I can reach someone to speak withOther

If other, please specify. *

Property Maintenance: Does the property appear well maintained in your opinion? *YesNoOther

If other, please specify. *

Property Maintenance: On a scale of 1 to 5 how satisfied are you with the overall maintenance of the property? *12345

Property Maintenance: What would make it appear and feel better to you? *

Please rate your front desk experience on a scale of 1 to 5. When you contact Twin Pines Housing how would you rate our Customer Service? *12345

Billing: How do you currently pay rent? *Check or money order – bring in person or drop off at Twin Pines office drop box?ACH (Twin Pines automatically withdraws your rent amount between the 5th and 7th of the month)Other

If other, please specify. *

Communications: What is the main way you learn about Twin Pines news or events? (Check all that apply) *

The TPH newsletter that comes out 2-3x yearTwin Pines Facebook pageThrough the mailFlyers posted on the propertyFrom neighborsOther

If other, please specify. *

What is the best way for us to communicate with you? *

What else would you like us to know about your experience as a Twin Pines resident? *

Would you recommend Twin Pines to someone else? *YesNo

What is the reason for your previous answer? *

To participate in the raffle, we need a way to contact you if you win - please enter your email address or phone number if you would like to enter. We respect the importance of anonymity in this survey, and nothing will be cross-referenced to our internal systems, nor will the responses correspond to your contact information.

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